Terms & Conditions

Welcome to Residia. These Terms & Conditions ("Terms") govern your access to and use of the Residia website, mobile applications, software platform, inspection tools, and related services (collectively, the "Services") provided by Residia AI, Inc. ("Residia," "we," "our," or "us").

By accessing or using the Services, including by clicking "I Agree" or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. About Residia

Residia is a technology platform that helps property managers, landlords, homeowners, residents, and service providers coordinate property inspections, maintenance, payments, and communications.

Residia provides software. Residia is not a property management company, real estate broker, contractor, repair company, licensed inspector, landlord, property owner, bank, or money transmitter. Residia does not manage your properties or make decisions on your behalf.

2. Who These Terms Apply To

The Services are used by several kinds of users:

• Account Holders — landlords, homeowners, property managers, and other organizations that create a Residia account to manage one or more properties. If you are using Residia on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
• Residents — tenants and occupants who are invited to use Residia by an Account Holder in connection with the property where they live.
• Service Providers — contractors, technicians, and vendors who receive maintenance requests or perform work through the Services.

Where an Account Holder invites Residents or Service Providers to use the Services, the Account Holder is responsible for having the authority to do so, for providing any notices or obtaining any consents required by law or by their lease or service agreements, and for the accuracy of the information they submit about those users. Residia does not control, and is not a party to, the relationship between an Account Holder and its Residents or Service Providers.

3. Eligibility and Accounts

You must be at least 18 years old to use the Services.

You agree to provide accurate and current information when creating an account and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, except activity resulting from Residia's failure to maintain reasonable security. Notify us promptly at support@residia.ai of any suspected unauthorized access.

Residia may refuse, suspend, or terminate access where permitted by law.

4. Acceptable Use

You may use the Services only for lawful property management, ownership, residency, inspection, maintenance, and related purposes. You agree not to:

• Use the Services for any unlawful, fraudulent, or deceptive purpose
• Attempt to gain unauthorized access to the Services, other accounts, or connected systems
• Interfere with the operation or security of the Services, or upload malicious code
• Reverse engineer, copy, redistribute, or resell the Services or their source code
• Use automated systems to access the Services in a way that could damage or disrupt them
• Harass, threaten, or impersonate other users
• Submit information you do not have the legal right to collect, share, or process
• Use the Services to violate the rights of any person, including privacy and fair-housing rights

5. Property Information and User Content

You may submit property addresses, unit details, inspection responses, photos, videos, notes, maintenance requests, condition information, and other content ("User Content"). You are responsible for ensuring you have the authority and legal right to submit it.

You retain ownership of your User Content. By submitting it, you grant Residia a non-exclusive, worldwide license to host, store, process, analyze, reproduce, transmit, and display that content as reasonably necessary to operate, maintain, secure, support, and improve the Services, consistent with our Privacy Policy.

Content submitted in connection with a property may be shared with the Account Holder for that property and with other authorized users of that property (for example, an assigned Service Provider). Residents should expect that inspection submissions will be visible to their landlord or property manager.

6. Resident Inspections

Account Holders may request that Residents complete guided self-inspections using their mobile devices. Residia provides the technology that facilitates these inspections but does not determine whether an inspection is required, how its results are used, or what obligations arise between the Resident and the Account Holder. Those matters are governed by the applicable lease and by law.

7. AI Features, Inspection Results, and Estimates

The Services use artificial intelligence, computer vision, and other automated technologies to analyze submitted content and to generate inspection findings, condition assessments, maintenance categorizations, repair cost estimates, and related outputs ("AI Outputs").

AI Outputs are informational aids. They may be incomplete, inaccurate, or out of date, and they do not guarantee that every defect, damage, safety concern, or maintenance issue will be identified. Repair cost estimates are approximations and are not quotes, bids, or commitments to perform work at any price.

You are responsible for reviewing AI Outputs and making your own decisions about inspections, repairs, deposits, tenancy, and property condition. AI Outputs are not a substitute for a professional inspection, structural, environmental, or safety assessment, or for legal, financial, engineering, construction, or property-management advice.

8. Maintenance and Service Providers

The Services help users organize maintenance requests and may route requests to in-house staff or to independent Service Providers. Unless expressly stated otherwise, Residia does not perform repair, construction, maintenance, or contracting services.

Service Providers are independent third parties, not employees or agents of Residia. Any agreement for work is solely between the Account Holder and the Service Provider. Residia does not guarantee the availability, licensing, quality, timing, pricing, or outcome of any Service Provider's work, or the accuracy of any estimate a Service Provider submits. Account Holders are responsible for evaluating and approving work and for verifying licensing and insurance where required.

9. Payments

Payment processing. Payments made through the Services — including rent, deposits, maintenance and repair payments, and Residia subscription fees — are processed by third-party payment processors, including Stripe. By making or receiving payments through the Services, you also agree to the applicable processor's terms (including the Stripe Services Agreement and, for users receiving funds, the Stripe Connected Account Agreement). Residia does not store complete card or bank account numbers and does not hold funds on your behalf.

Payments between users. Rent, deposits, and payments to Service Providers are transactions between the paying user and the receiving user. Residia facilitates these payments but is not a party to them and is not responsible for the underlying obligation, its amount, or any dispute about it. Users receiving funds are responsible for their own tax reporting.

Platform fees. Residia may charge platform or transaction fees on payments made through the Services. Any such fees are set out in your agreement with Residia or disclosed in the Services before you make or accept a payment.

Residia subscription fees. Some features require a paid subscription. Pricing, billing frequency, and included features are presented at the time of purchase. Fees are billed in advance for the applicable period and, except where required by law or expressly stated, are non-refundable. Applicable taxes may be added. You may cancel at any time through your account; cancellation stops future charges but does not refund the current period. Residia may change pricing for future periods with reasonable advance notice. Some organizations are billed under a separate written agreement, which controls over this section where they conflict.

Failed payments. If a payment fails or is reversed, Residia may suspend the related features until the balance is resolved.

10. Communications and SMS

By creating an account or providing your contact information, you agree to receive service communications related to your account, properties, inspections, maintenance, payments, and security by email, in-app notification, and, where you have consented, SMS.

SMS messages may be sent by Residia or on behalf of an Account Holder. Message frequency varies and message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Details are in the Privacy Policy. You may unsubscribe from marketing communications at any time; service communications may continue while your account is active.

11. Intellectual Property and Feedback

The Services, including software, designs, interfaces, content, trademarks, and documentation, are owned by or licensed to Residia and protected by intellectual property law. Except as expressly permitted, you may not copy, modify, distribute, sell, sublicense, or create derivative works from the Services, or use Residia's trademarks without permission.

If you provide feedback or suggestions, Residia may use them without restriction or compensation.

12. Third-Party Services and Mobile Platforms

The Services rely on third-party providers, including hosting, payment processing, communications, analytics, and AI service providers, each subject to their own terms. Residia is not responsible for third-party services outside its control.

If you access the Services through a mobile application downloaded from the Apple App Store or Google Play, you also agree to that platform's terms. The platform provider is not a party to these Terms and is not responsible for the Services.

13. Availability and Changes to the Services

We aim to keep the Services reliable but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, security incidents, network or third-party failures, or events beyond our control. We may modify, suspend, or discontinue features when reasonably necessary, and some updates may be applied automatically.

14. Account Deletion and Data After Termination

You may request deletion of your account through the Services or by contacting support@residia.ai. Deletion may be delayed or restricted where your account has active Residents, open payment obligations, or records Residia must retain by law. Following termination, Residia may retain information as described in the Privacy Policy. Inspection, maintenance, and payment records associated with a property may remain available to the Account Holder as business records of that property.

15. Suspension and Termination

Residia may suspend or terminate your access if you violate these Terms, engage in fraudulent or abusive activity, create a security risk, fail to pay applicable fees, or if Residia discontinues the Services. You may stop using the Services at any time. Sections 5, 7, 8, 9, 11, and 16 through 22 survive termination.

16. No Professional Advice

Information provided through the Services is for general informational and operational purposes. Residia does not provide legal, tax, financial, insurance, engineering, construction, safety, or property-management advice. Consult a qualified professional where appropriate. You remain responsible for complying with applicable landlord-tenant, fair-housing, privacy, and property laws, including any notice or entry requirements for inspections.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Residia does not warrant that the Services will be error-free or uninterrupted, that AI Outputs will be accurate or complete, that every property issue will be identified, that Residents will complete inspections, or that any Service Provider will perform.

18. Limitation of Liability

To the maximum extent permitted by law, Residia and its officers, directors, employees, affiliates, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, data loss, business interruption, property damage, missed or misidentified maintenance issues, delayed repairs, inaccurate estimates, disputes between users, or the acts or omissions of Service Providers or other third parties.

Residia's total liability for any claim arising out of or relating to the Services will not exceed the greater of (a) the amount you paid Residia in subscription fees in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Nothing in these Terms excludes liability that cannot be excluded by law.

19. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Residia and its officers, directors, employees, affiliates, agents, licensors, and service providers from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your User Content, your violation of these Terms or applicable law, your violation of any third party's rights, or your relationship with any Resident, Account Holder, Service Provider, or other third party.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Before filing a claim, you agree to contact us at support@residia.ai and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Utah, and you consent to their jurisdiction. Nothing in this section limits rights that cannot be waived by law.

21. General

Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms and revise the Last Updated date; for material changes we will provide notice by email or in the Services before they take effect. Continued use after the effective date constitutes acceptance.

Entire agreement. These Terms, the Privacy Policy, and any separate written agreement between you and Residia make up the entire agreement regarding the Services. A separate written agreement controls to the extent it expressly conflicts with these Terms.

Severability; waiver; assignment. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Residia's failure to enforce a provision is not a waiver. You may not assign these Terms without Residia's written consent; Residia may assign them in connection with a merger, acquisition, or sale of assets.

22. Contact