Privacy Policy

Residia AI, Inc. ("Residia," "we," "our," or "us") provides software that helps property managers, landlords, and residents coordinate maintenance, inspections, payments, and communications through our website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.

1. Information We Collect

Account Information. Name, email address, phone number, and mailing address, provided when you or your property manager creates an account.

Property Information. Property addresses and details, lease information, and tenant information associated with properties managed on the Platform.

Inspection and Maintenance Information. Inspection photos and videos, maintenance requests, work orders, vendor communications, and property condition reports.

Payment Information. Payments are processed by third-party payment providers, including Stripe. Residia does not store complete credit card or bank account numbers. We retain records of payment activity (such as amounts, dates, and status) necessary to operate the Platform.

Technical and Usage Information. Device type, browser type, IP address, operating system, and activity within the Platform, collected automatically as described in Section 6 (Cookies and Analytics).

2. How We Use Information

We use the information we collect to:

• Provide and operate the Platform
• Facilitate inspections, maintenance requests, and work orders
• Coordinate communication among property managers, owners, residents, and vendors
• Process rent collection and payments
• Send service communications, including SMS messages as described in Section 5
• Improve Platform performance and user experience
• Provide customer support
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

3. AI Features

The Platform includes AI-assisted features, such as automated maintenance categorization, property condition assessments, report generation, and related insights. To provide these features, we process content you submit — including photos, videos, inspection records, and maintenance requests — using third-party AI service providers acting on our behalf.

We do not use your content to train AI models. Neither Residia nor its AI service providers use customer content to train or build machine-learning models. We may use limited customer content internally to test and evaluate the accuracy and quality of our AI features; this content is not incorporated into any model.

4. Information Sharing

Residia does not sell or rent personal information, and does not share personal information with third parties for their own marketing purposes.

We share information only with:

• Other Platform users, as necessary to provide services — for example, sharing a maintenance request with the assigned vendor, or a resident's contact information with their property manager
• Vendors and contractors performing services you or your property manager have requested
• Service providers that support Platform operations, such as payment processors (including Stripe), cloud hosting, communications, analytics, and AI service providers, each bound to use information only to provide services to Residia
• Government authorities or other parties when required by law, legal process, or to protect the rights, safety, or property of Residia or others
• A successor entity in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to your information

5. SMS / Text Messaging Communications

With your consent, Residia and property managers using our Platform may send you SMS/text messages regarding your tenancy or account, including account invitations, maintenance updates, and payment notifications. Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message, or reply HELP for assistance. Opt-out requests are honored immediately.

Mobile phone numbers and SMS opt-in consent are used solely to provide these communications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers as necessary to deliver messages.

6. Cookies and Analytics

We and our service providers use cookies and similar technologies to operate the Platform, keep you signed in, remember preferences, and understand how the Platform is used.

• Analytics. We use product analytics tools (such as PostHog) to understand feature usage and improve the Platform.
• Advertising measurement. Our marketing website may share limited information (such as hashed identifiers and page events) with advertising platforms, including Meta, to measure the effectiveness of our advertising. We do not share Platform content — such as photos, maintenance records, or lease information — with advertising platforms.

You can control cookies through your browser settings. Disabling cookies may limit some Platform functionality.

7. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws — including the California Consumer Privacy Act (CCPA/CPRA) and similar laws in other U.S. states — to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information
• Receive a portable copy of your personal information
• Opt out of the sale or sharing of personal information (Residia does not sell personal information or share it for cross-context behavioral advertising)
• Non-discrimination for exercising any of these rights

To exercise any of these rights, email us at support@residia.ai with the subject line "Privacy Request." We will verify your identity (typically by confirming control of the email or phone number on your account) and respond within the timeframe required by applicable law.

If you are a resident whose information was provided to us by your property manager, we may act as a service provider to that property manager for certain information; where required, we will direct your request to them or assist them in fulfilling it.

You may designate an authorized agent to make requests on your behalf; we may require proof of authorization and verification of your identity.

8. Data Retention and Account Deletion

We retain personal information for as long as your account is active and as needed to provide services. We retain certain records after account closure where reasonably necessary to comply with legal obligations (such as payment and tax records), resolve disputes, enforce agreements, and maintain security.

When you request deletion of your account, we will delete or de-identify your personal information within a reasonable period, except for information we are required or permitted to retain as described above. Note that inspection records, maintenance history, and similar records associated with a property may be retained by the property manager or owner as business records of that property.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. User Content

You retain ownership of the photos, videos, inspection records, leases, maintenance requests, and other content you submit through the Platform. By submitting content, you grant Residia a non-exclusive, worldwide license to store, process, analyze, reproduce, and display that content solely as necessary to operate, improve, secure, and support the Platform, consistent with this Privacy Policy.

11. Third-Party Services

The Platform integrates with third-party providers, including payment processors, cloud storage, communications, analytics, and AI service providers. Where these providers process personal information on our behalf, they do so under agreements limiting use to providing services to Residia. Where you interact with a third-party service directly (for example, completing payment through Stripe), that service's own privacy policy also applies.

12. Children's Privacy

The Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in advance by email or through a prominent notice in the Platform before the changes take effect, and update the "Last Updated" date above. Non-material changes become effective when posted.

14. Contact Us

Questions or requests regarding this Privacy Policy may be directed to: