RESIDIA PRIVACY POLICY
Effective Date: May 29, 2026
Residia AI, Inc. (“Residia,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website, mobile application, and related services (collectively, the “Platform”).
By using the Platform, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect information including:
Account Information
- Name
- Email address
- Phone number
- Mailing address
Property Information
- Property addresses
- Property details
- Lease information
- Tenant information
Inspection and Maintenance Information
- Inspection photos and videos
- Maintenance requests
- Work orders
- Vendor communications
- Property condition reports
Payment Information
Payments are processed by third-party payment providers, including Stripe. Residia does not store complete credit card or banking information.
Technical Information
- Device type
- Browser type
- IP address
- Operating system
- Usage and activity within the Platform
2. How We Use Information
We use collected information to:
- Provide and operate the Platform
- Facilitate inspections and maintenance requests
- Coordinate communication between users and vendors
- Process rent collection and payments
- Improve Platform performance and user experience
- Provide customer support
- Detect fraud, abuse, or security concerns
- Comply with legal obligations
3. AI Features and Platform Analysis
Residia may use uploaded photos, videos, inspection records, maintenance requests, and related content to generate AI-assisted reports, recommendations, property condition assessments, maintenance categorizations, and other automated insights.
These analyses are used to provide Platform functionality, improve services, and support users in managing their properties.
4. Information Sharing
Residia does not sell, rent, or lease personal information to third parties for marketing purposes.
We may share information with:
- Vendors and contractors performing requested services
- Property owners, landlords, tenants, or property managers as necessary to provide Platform services
- Third-party payment processors, including Stripe
- Service providers that assist with Platform operations
- Government authorities when required by law
5. Data Security
Residia uses commercially reasonable security measures designed to protect user information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure, and Residia cannot guarantee absolute security.
6. Data Retention
Residia may retain account information, inspection records, communications, payment history, and other Platform data for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. User Content
Users retain ownership of photographs, videos, inspection records, leases, maintenance requests, and other content submitted through the Platform.
By uploading content to the Platform, users grant Residia a non-exclusive, worldwide license to store, process, analyze, reproduce, display, and utilize such content for purposes of operating, improving, securing, and supporting the Platform.
8. Third-Party Services
The Platform may utilize third-party providers, including payment processors, analytics providers, cloud storage providers, communication services, and other technology partners.
Use of such services may be subject to their own privacy policies and terms.
9. Children’s Privacy
The Platform is not intended for individuals under the age of 18. Residia does not knowingly collect personal information from children.
10. Changes to This Policy
Residia may update this Privacy Policy from time to time. Updated versions will be posted on the Platform and become effective upon posting.
Continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy.
11. Contact Information
Questions regarding this Privacy Policy may be directed to:
Residia AI, Inc.
Email: support@residia.ai
Website: https://residia.ai
- By using the Platform, you acknowledge that you have read and agree to this Privacy Policy.