Privacy Policy

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Introduction

Residia, Inc. (“Residia,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and services (collectively, the “Service”).

Information We Collect
We collect the following types of information:

• Personal Information:
  • Name, email address, phone number
  • Payment details (e.g., account information for rent collection and service payments)
• User‑Generated Content:
  • Photographs and video content submitted for tidy checks and inspections
  • Maintenance requests and related data
• Usage Information:
  • IP address, browser type, device information 
  • Date/time of access and pages viewed
• Technician Data:
  • Licenses, certifications, calendar availability, and performance ratings
     

How We Use Your Information
We use the information we collect to:

• Provide and maintain the Service
• Schedule and coordinate maintenance services
• Generate AI‑powered inspection reports
• Communicate with users
• Improve our platform functionality and user experience 

Data Sharing and Disclosure
We may share your information:

• With property managers or landlords, when you are a tenant
• With tenants, when you are a property manager or technician assigned to their unit
• With verified tradespeople and service professionals to fulfill maintenance requests
• With third‑party service providers for payment processing, hosting, and analytics
• If required by law or to protect legal rights
   

Data Retention
We retain personal and property data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Data Security
We implement appropriate technical and organizational security measures to protect your data. Data is encrypted in transit and at rest. Access is restricted based on role and necessity.

User Rights and Choices
You may:

• Request access, correction, or deletion of your personal data
• Withdraw consent to data processing (if applicable)
• Opt out of non‑essential communications
   

To exercise any of these rights, contact us at: dev@residiaapp.com

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to this page, and material updates will be communicated directly to users.

Contact Us
For questions or concerns about this Privacy Policy, contact us at: dev@residiaapp.com

By using Residia, you agree to the practices described in this Privacy Policy.